Privacy Policy
Consent
We only collect, use and/or disclose your personal information with your consent. We will ask you for your express consent if you would like to receive offers and/or information from us and/or an event provider. In addition, this Privacy Policy identifies various purposes for which personal information you provide us will be used, such as processing the transaction you requested, processing payment, facilitating your transactions with our event partners, and preventing fraud. By providing us with your personal information & engaging in a transaction with us, you implicitly consent to our collection and use of your personal information for these identified purposes.
Information we collect from you
In General information that we collect from you during a transaction can generally be categorized as either anonymous or personally identifiable. Anonymous information is information that is not identified with a specific individual, such as the type of browser being used and what web pages have been accessed. Personally identifiable information ("personal information") is information that you provide to us that is uniquely associated with you, such as your name, address, email address, telephone number, user name and passwords. Unless we specifically tell you we are doing so, we do not associate the anonymous information we collect with your personal information. When you provide personal information through our website, the information may be sent to server located in Canada or the United States. Regardless of where your personal information may be kept, it will be protected by the safeguards described in this Policy.
Personal information
We may collect and store any personal information you enter on our website for the purposes described in this Privacy Policy. The information you provide includes identifying information, such as your name, address, e-mail address, and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit or debit card number, type, expiration date or other financial information). We may also collect anonymous information about you which is described later in this policy.
How we use the information we collect
By utilizing our ticketing services and providing us with your personal information, you consent to our collection and use of your personal information as follows:
• to deliver the products and services that you have requested (entry into a show, t-shirt, etc.);
• manage your account and provide you with support;
• display content and advertising tailored to your interests;
• verify your eligibility and deliver prizes in connection with contests and sweepstakes you have participated in;
• enforce our terms and conditions;
• manage our business and as otherwise described to you at the time of collection.
If you have indicated an interest in receiving information from LTS, either by opting in at the time you purchased products or services or otherwise in connection with your management of your checkout account we may use your information to communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or, with your consent, from third parties. Regardless of how we use your personal information it will be protected by the safeguards described in this policy.
Financial information
We may use financial information or payment method to process payment for any purchases or sales made on our website, to enroll you in the discount, rebate, and other programs in which you elect to participate, to facilitate your transactions with our event partners, to protect against or identify possible fraudulent transactions, and otherwise as may be reasonably needed to manage our business in connection with your transaction (for example, to identify you at the door if you are picking up tickets, to facilitate refunds for cancelled events, for audit purposes, etc.)..
Please review "Your choices about collection and use of your information" below.
Your choices about collection and use of your information
• You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to open a checkout account; purchase tickets, products or services; participate in a contest, ask a question; or initiate other transactions on our website.
• At any time you can choose to no longer receive commercial or promotional emails from us by unsubscribing. You will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. Please note that changing information in your checkout account, or otherwise opting out of receipt of promotional email communications, will only affect future activities or communications from LTS. If we have already provided your information to an event provider or another third party with your consent before you have changed your preferences or updated your information, you may have to change your preferences directly with that third party. Moreover, please understand that in the event you elect to opt-out of providing your personal information or permitting us to share it with third parties, and later accept an offer from one of our third party event partners, we will share your personal information with that specific third party.
• You will not have the ability to opt-out of receiving transactional and relationship e-mail communications, such as event cancellations and other service announcements, administrative notices, and surveys relating to ticket purchases (although your participation in a survey is completely voluntary).
With whom we share your information
We do not share your personal information with others except with your consent and in the following situations:
• Event providers. We sell tickets on behalf of others; we do not produce or otherwise bring you events. The venues, promoters, artists' representatives and fan clubs, teams, leagues and others who are involved in, produce or bring you events are known as event providers. When an event provider wishes to present an event, it provides LTS with details about the event, including the quantities and prices of the tickets that the event provider desires to sell. LTS charges the customer's credit card for the ticket price and remits to the event provider the ticket price proceeds. In addition, when you buy tickets, sell tickets, or bid in an auction (or try to do these things) you are acquiring tickets and services from, or using tickets and services provided by, the event providers. LTS communicates personal information to event providers using secure connections. The event providers collect and use your information for the purposes of providing ticketing related services for you. Event providers may use your information to issue a ticket, provide you with important event-related communications, such as a notice if there is a cancellation or change in the timing of the event, provide you with assistance if you lose your tickets and for other such ticketing related purposes. Both LTS and the event provider collect the information needed to provide you with these important notices and to address customer service problems, including at the venue's will call/box office window on the night of the event. Event providers are subject to applicable privacy legislation, which may include the Personal Information Protection and Electronic Documents Act, the Personal Information Protection Act of British Columbia and Alberta and Quebec's Act respecting the protection of personal information in the private sector. The event providers are required to comply with their obligations under laws applicable to their operations, including privacy legislation. In addition, event providers may have their own privacy policies that govern their use of your personal information. If you want to learn about a particular event provider's privacy policy, or if you do not want to receive any further communications from an event provider, or if you have other questions for an event provider, you should contact that event provider directly.
• Authorized service providers. We may share your personal information with our authorized service providers that perform certain services on our behalf. These services include fulfilling orders, processing credit card payments, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, surveys and other features we offer. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes. We require all of our service providers to comply with the safeguards described in this policy.
Other Situations. By using our services and providing us with your personal information, you consent to our disclosure of your personal information in the following circumstances:
• In response to legal requirements, including in response to a subpoena, a court order, or a request from law enforcement or other government agency; to establish or exercise our legal rights; and to defend against legal claims.
• As reasonably necessary to protect the rights, property or safety of our company, our users, our partners, or our employees, including investigations or preventative actions regarding suspected illegal activity, suspected fraud or other wrongdoing, to enforce our website terms and conditions or other agreements or policies, and to protect LTS and other visitors to the website or users of services or products provided by LTS.
• In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. Any third parties to whom we may disclose personal information may only use and disclose your personal information as described in this Privacy Policy unless you otherwise consent.
How you can access your information
If you have a checkout account, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.
If you have an online account with us, you also may choose to close your account at any time by contacting LTS. After you close your account, you will not be able to sign in to our website or access any of your personal information. However, you can open a new account at any time.
Retention policy
If you close your checkout account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions permitted by law. In addition, if certain information has already been provided to event providers or to other third parties with your consent, the use and retention of that information will be subject to those third parties' policies. LTS has implemented a retention policy to prevent personal information from being retained for a period that is longer than reasonably necessary to deliver the products and/or services purchased using LTS's services.
How we protect your personal information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only to the extent such access is required for permitted business functions. We require our authorized service providers to protect your personal information in a similar fashion. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information. We communicate your personal information to event providers and authorized service providers using secure connections.
Although we take appropriate security measures as required by law, no security is perfect. Users should always take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. For information about how to protect your personal information, please refer to the resources from any of the following websites:
• Office of the Privacy Commissioner of Canada (http://www.privcom.gc.ca/)
• Office of the Information and Privacy Commissioner of Alberta (http://www.oipc.ab.ca/home/ )
• Office of the Information and Privacy Commissioner of British Columbia (http://www.oipc.bc.ca/sector_private/public_info/index.htm)
• Commission d'accès à l'information du Québec (http://www.cai.gouv.qc.ca/index-en.html)
Blogs, bulletin boards, reviews and chat rooms
We may provide areas on our website where you can post information about yourself and others and communicate with others, as well as post reviews or upload content (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.
Children's privacy
Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.
Where we store your information
This Privacy Policy is intended to cover collection of personal information from residents of Canada. Please be aware that your information will be stored in servers located in Canada as well as elsewhere in the world. Your information may be processed in any of these places. Please be assured that we take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it or otherwise disclose it as described in this privacy policy.
Other information collected using our website
Use of cookies and other technologies to collect information. We use various technologies to collect information from your computer and about your activities on our site.
• Information collected automatically. We automatically collect information from your browser when you visit our website. This information includes your IP address, browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.
• Cookies. When you visit our website, we may assign your computer a "cookie" (a small, unique identifier text file) or series of cookies, to facilitate access to our site and to personalize your online experience. For example, when you sign in to our website, we will record your email address provided and the name on your checkout account in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we will encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. In the case of sites and services that do not use a user or member ID, the cookie will contain a unique identifier. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website. The "Help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
• Other Technologies. We may use standard Internet technology, such as pixel tags, web beacons and other similar technologies, to track your use of our site. We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, or other activities.
• Anonymous and aggregated information. We may combine anonymous information and/or aggregate information we collect with additional anonymous information collected from other sources. We may share anonymous information (including aggregate information) we collect regarding our users with third parties (such as advisors, advertisers and investors) for various business purposes including developing and delivering targeted advertising on our websites and on websites of third parties, conducting general business analysis, and developing website content and services.
Changes to this Privacy Policy
We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the "last updated" date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an e-mail to the e-mail address you most recently provided us in your account, profile or registration (unless we do not have such an email address), and/or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies. Regardless of any change to this Privacy Policy, your personal information will only be used and disclosed in the manner described in this Privacy Policy at the time your personal information was collected unless you otherwise consent.
Contact us
If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to access, update or correct your personal information, please contact us.
»
